FQA
Frequently Asked Questions (FAQ)
My CS2 does not work.
Follow the steps to check the problem out and solve it.
- a) Check the wiring, make sure every connection is well connected.
- b) Check the car charger light, it should be on. If not, the charger might be broken, email our customer service team.
- c) Check whether the screen light is on and shows logo, if not, email our customer service team.
- d) Check the numbers of versions shown on screen, it should be two.
- e) If there is only one version on screen, re-connect your device.
There is a delay in the picture/My CS2 works intermittently.
You can check the length of your vehicle, it should be within 7 meters. If it is longer than 7 meters, email AUTO-VOX customer service team.
You can also check the installation place of the camera. Make sure the distance between screen and camera should be less than 5 meters. You can’t put the camera in a sealed/metal place. After that, reconnect the device and try again.
If the problem persists, please contact AUTO-VOX customer service team by email. It would be better if you wrote the order number (from Amazon/Ebay/Website) in your email, so that we can handle the problem much more quickly.
You can also check the installation place of the camera. Make sure the distance between screen and camera should be less than 5 meters. You can’t put the camera in a sealed/metal place. After that, reconnect the device and try again.
If the problem persists, please contact AUTO-VOX customer service team by email. It would be better if you wrote the order number (from Amazon/Ebay/Website) in your email, so that we can handle the problem much more quickly.